I take a lot of pride in my work, and want to make sure that you are happy with your purchase. If you receive something and it is not what you expected, I ask you to immediately email me as to the problem. If for some reason you feel it should be returned, we will exchange it for another style of equal value. Sorry no cash refunds.
We will always exchange for a different size as long as the ring has not been damaged or worn for an extended amount of time. We ask that you package the ring well and insure it. Please enclose a check (or note to charge to your credit card) for the return shipping and handling (usually $10.00 unless Gold or more expensive styles, then I charge $20.00 for shipping & insurance). International shipping with insurance is $40.00.
My work is guaranteed. If anything happens to it, no matter whose fault, if it can be repaired, I will repair it for free. (In over 20 years of offering this guarantee, I have only come across 3 rings that could not be repaired.) I do charge for shipping the ring back to you, usually $10.00 unless it is a fancier ring that needs to be insured for more, on it’s way to you. Not to exceed more than $20.00 depending on value of ring.
International shipping with insurance is $40.00.
Time to Process Order:
Most orders are shipped within two weeks of their arrival to us. Occasionally, I am out of town or I will need to order metal or a stone so that I can complete an order. If this is the case, orders can take as long as 3weeks. Please keep in mind that all rings are handmade by myself and I am only one guy so things sometimes happen to make an order take a little longer. We will do our best to inform all customers of the status of their orders via email or Phone. But Please allow up to 3 weeks for delivery of ring to your door. Maybe Longer if an International sale.
For more information or any questions involving my work or policies: